Below are my comments on our interaction with RITAR in the past two or three years. This is given in confidence.

Quality:

The quality of RITAR batteries is good.

Service:

RITAR’s customer service is very good. Our account manager – Sally Huang is exceptionally good in customer care. In fact, she is one of the best Customer Service persons that I have ever worked with. She is very prompt in her responses, very consistent, knowledgeable, honest, passionate, persistent, and care for her company and customer.

Pricing:

The price of RITAR batteries is slightly above market average. RITAR need to be more competitive to gain more market share.

Delivery time:

RITAR keeps to delivery time schedules

Technology:

The battery technology is not different from what others adopt.

Culture:

I perceive RITAR as a customer-focused company.

Thank you.

Philip Nwachukwu

From Nigeria